Refunds & Returns

Please read this policy carefully before completing your order, as you may be asked to acknowledge it at checkout.

Damaged, defective, or incorrect items — replacement only

If your order arrives damaged, defective, or is not what you ordered, a free replacement will be sent. This category is replacement only; cash refunds are not offered unless a replacement is operationally impossible, such as when the item is permanently out of stock. Requests must be submitted within 14 days of delivery.

• Contact us with your order number and clear photos of the damage, defect, or incorrect item.
• You do not need to ship the damaged item back; please recycle it.
• Requests submitted after the 14-day window cannot be honored under this policy.

Buyer’s remorse returns

If you change your mind, you may return an unused, resalable 9/11 Tribute Poster within 30 days of delivery. Because these are limited commemorative pieces, buyer’s remorse returns are accepted only if you cover all associated costs:

• Original outbound shipping is non-refundable and will be deducted from your refund.
• Return shipping is the customer’s responsibility. A trackable, insured method is recommended; items lost or damaged in transit back cannot be refunded.
• A 5% restocking fee, based on the product subtotal, will be deducted from your refund.
• Items must arrive in resalable condition, unframed, unmarked, and in the original mailing tube or postcard sleeve.

How to start a return or replacement

• Contact us with your order number and reason.
• A reply will be sent within one business day with instructions.
• Approved refunds are issued to the original payment method within 5–10 business days of receipt, or for damaged-item replacements, once the replacement has shipped.

Non-returnable items

• Optional frames are made to order and are not returnable unless they arrive damaged or defective.

Cancellations

You may cancel for a full refund any time before your order ships. Once your order has shipped, please follow the process above.